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From what I can see there are seven of them now in cache: When I went to a friend's house yesterday with Virgin cable modem, I was able to download all the Europe maps within minutes, without any hassle (after clearing the cache folder of any corrupted files). I think the "can't download the map updates" problem - which incidentally is just one of two different problems - is caused by the Home Hub 5. New micro SD card tried always re-formatted before fresh attempts TOMTOM CLEAR FLASH TOOL INSTALLTrying another PC with fresh install of MyDrive (that just failed at 100% map upload too) Removed and re-installed MyDrive app with a fresh download used Setting up Windows 10 inbound and outbound firewall rules to allow MyDrive any port Turning off the Home Hub 5 Firewall (not recommended) and then using a MacBook Pro (with it's Firewall on) Placing the computer using MyDrive in the DMZ on the Home Hub Setting up port forwarding for these ports to the laptop using MyDrive, in the Home Hub 5 admin To summarise, I have also tried the following:Ĭhanging the port MyDrive is using in the settings menu to 4000, 4001, 5000 or 5001. ![]() The USA map is still installed and working on the units internal memory, so that would be great if I was 3000 miles west of here! Yes I have cleared the cache many times! I am now up to over 15 hours of heartache trying to recover my Sat Nav Europe map. TOMTOM CLEAR FLASH TOOL MODMod edit: Please do not post any personal information on public forum! TOMTOM CLEAR FLASH TOOL MANUALI never had these download problems with my BT Hub 3!Īny advice/help anyone can give on a manual map install on my Go 5000 (with the Europe3.ttpkg file) would be appreciated. We had BT Infinity installed this week, so I don't know whether the BT Hub 5 is causing the problems with downloads. Can anyone tell me how I go about manually installing this file on the TomTom Go 5000? I read somewhere about you have to rename it - but none of the files in the cache folder are. I tried clearing the cache and placing this file in that folder, but that doesn't work. It seems the best solution would be to try and manually install this map package. I have now successfully manually downloaded the 1GB Europe map manually from. I even tried "Recovery", but when I connect the USB lead to the Tom Tom when the wheel is spinning. ![]() I have turned off Antivirus, I have changed port to 5001. That failed mid way through downloading the new map - same error:įailed to download content for your GO 5000/5100 with ID QRxxxxFxxxxx I have since cleared the Cache and reset the Tom Tom device from "System" - then tried again. I clicked "Repair" but that failed too after 20-30 minutes. The device still boots OK but has no Europe map!ĭuring the repeated download failures, the fragments of my Europe map have become corrupted. Although the SD card is now frustratingly empty. I can't move the Europe map to internal memory and the USA and Canada map to SD card, as there's not enough internal memory - hence Europe WAS on the SD card. Not much use if I want to drive around the UK. TOMTOM CLEAR FLASH TOOL UPDATEMore annoyingly, the update deleted the Europe map on the SD card of my device leaving only the US map (which is on internal memory). All additional attempts (and there have been many) also fail. I decided to update the maps yesterday and the update failed. /theme_assets/9171351/1181f8f514e03c276d276ca3ecc72ad3819c0bed.I have been working for 8 hours and am frustrated beyond belief with my Tom Tom Go 5000 and the useless MyDrive app. The TomTom Digital Assistant Get in touch Contact us Email us Search for Answers Type here ///theme_assets/9171351/d12dc50aeb0859a9a7e6a5ec6bb14ac90bca28a7.js ///theme_assets/9171351/043333da0356d774e96fd4f3332d8465cfa172af.json The TomTom Digital Assistant Type a message. ![]()
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